About Concept Hair Design

Concept Hair Design has grown to become the leading colour specialist hairdressing salon in Wodonga; known for our beautiful blondes, creative colours, colour corrections and Keratin Smoothing Treatments.

In our salon, we don’t just offer creative colour, we also offer precision haircuts, exceptional styling, colour correction, foiling, lightening, balayage and Keratin Smoothing Treatments.

Our Salon

Our hairdressing salon has been designed to be all about the comfort and relaxation of our clients.

Delivering not only a great service to each and every individual, but also by providing an exceptional experience from the moment our clients enter the salon, to the moment they walk out the door looking and feeling amazing with great hair that everyone will notice.

That great 'Concept Hair feeling' doesn’t end in the salon, we will give you the tools, the products and the know-how to recreate that salon-fresh finish at home, in between your appointments with us.

Gold Accredited

Concept Hair Design is Wodonga's only Gold Accredited salon with the Australian Hairdressing council.

Our Gold Accreditation means that you can enjoy peace of mind in knowing that you will receive high-quality salon services as well as clean and hygienic conditions, professional stylists who can understand just what you need.

This accreditation has been awarded to us as we have proven and met the high standards of the Australian Hairdressing Council, this means out salons systems, policy and procedures are up to standard. This accreditation also means our staff are paid correctly, well looked after and provided with additional education and career paths within the busines.

Our Awards & Accreditations

Socially Responsible, Environmentally Conscious

At Concept Hair design we pride ourselves on being socially responsible, environmentally conscious, and endorsing cruelty-free products in the salon.

We use water saving shower heads at the basin that also remove the chlorine and chemicals from the water, leaving your hair softer and shinier.

We also use 'muk. Haircare' in the salon who are 100% proudly Australian born and owned, PETA approved, Vegan, Animal cruelty free and Zero PPD.

Shop muk. Haircare

Bookings & Payments

In store we accept Visa, Mastercard, Cash, AfterPay and PayPal to assist with payment for your treatments. Making appointments is easy for our clients. You are able to book online, call us, Facebook message or look us up on Instragam.

Cancellation Policy
Deposits
- If you are a new client, you will be required to provide a $50.00 deposit to secure your first appointment, which will be deducted from the final cost of the full service provided.
- If you are a new or existing client, you will be required to note your credit card details at the bottom, to secure future appointments.
- If you are a new client and can’t provide credit card details, a $100.00 deposit must be paid to secure your first appointment. After your first appointment, clause 4 will apply.
- If you are an existing client and no credit card details can be provided, a $50.00 deposit must be paid to secure every next upcoming appointment.
Cancellation & No Shows
- If you cancel or don’t show up to your appointment, as per clauses 6 to 9 below, you will be required to pay a deposit of $100.00 for all future appointments. Repeat offenders will be refused a future booking.
- If you:
  a. Cancel within 48 hours of; or
  b. Does not show up to; or
  c. Arrive late by 15 mins or more to
  your appointment, you may incur a $150.00 fee, or the full cost of the appointment, whichever is less. The amount will be deducted from the nominated card below, as per clause 11. If no credit card is nominated, the deposit paid will be automatically forfeited and the difference owing to the salon may be recovered from you.
  Note: there may be further incurred costs by you through a debt collection agency.
- Scheduled appointments can be cancelled if more than 48 hours’ notice is given by contacting the salon during business hours, via phone or email.
- Scheduled appointments cannot be cancelled on arrival of appointment.
Refunds
- For cancellations only, the deposit may be refunded if more than 48 hours’ notice is given to the salon.
- We will not offer a refund if you simply change your mind about the service received or product purchased.
- As per the Australian Consumer law, refunds will only be offered if there is a major failure or minor problem that can’t be fixed within a reasonable time with a product sold or service provided to you that does not meet a consumer guarantee.
Maintaining Records & Consent to Charge Credit Cards
- Our salon is committed about the privacy and confidentiality of personal and sensitive information. We ensure legal compliance by handling, protecting and maintaining the security of information acquired from you.
- We are not responsible for the collection, distribution and handling of your personal and sensitive information by anyone who is not employed by our salon.
- It’s your responsibility to notify us of changes regarding personal contact and credit card details.
- If a clause applies that obliges you to pay, you authorise the salon to charge your nominated credit card below.
Guarantees
- Our highly trained technicians provide professional colour results using the finest products available. Our salon cannot guarantee lasting results if you are not using our recommended home hair or if you swim regularly.
- As per the Small Business and the Competition and Consumer Act, any problems with your service must be reported within one (1) week of the original appointment date and time, by contacting the salon during business hours, via phone or email. We will then fix the service or replace the product at no charge, within one (1) week of the report of the fault.
Prices & Quotes
- All prices are subject to variation without notice and include GST.
  To obtain a quote, please contact the salon during business hours, via phone or email to schedule a free consultation.
Occupational Health & Safety
- Due to Victoria’s strict OH&S laws, all children under the age of 18 that are not receiving a service, must remain seated on the front sofa and are not permitted to be on the salon floor. We work with hazardous chemicals, sharp and very hot tools, your child’s safety is important to us, and it should be to you too.
  We ask that children under the age of 18 are accompanied in the salon by adults at all times and carefully monitored.
  Be advised that personal items are your responsibility and the salon will not be held liable for any personal items that are lost or damaged.
Ejection for the Premises
- Out of respect to clients who spend their hard-earned money to have valued relax and pamper time with us, if you and/or your children are unruly or loud, you will be asked to leave the salon.

For a free consultation, or any information on anything we do, please call our salon on  02 6056 5651, to speak to one of our team, or make your booking online.

About Concept Hair Design

Our Salon

Gold Accredited

Our Awards & Accreditations

Our Team

Socially Responsible, Environmentally Conscious

Bookings & Payments

Deposits

Cancellation & No Shows

Refunds

Maintaining Records & Consent to Charge Credit Cards

Guarantees

Prices & Quotes

Occupational Health & Safety

Ejection for the Premises

We cannot wait to meet you!

About Concept Hair Design

Our Salon

Gold Accredited

Our Awards & Accreditations

Our Team

Katelyn

Cathy

Nikita

Tanika

Emma

Juliet

Jess

Socially Responsible, Environmentally Conscious

Bookings & Payments

Deposits

Cancellation & No Shows

Refunds

Maintaining Records & Consent to Charge Credit Cards

Guarantees

Prices & Quotes

Occupational Health & Safety

Ejection for the Premises

We cannot wait to meet you!